In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales. We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans.
How much are the ‘’face value’’ tickets?
Vienna tickets are 100,70 € / 90,60 € / 60,20 €.
What is secondary ticketing and resale for profit?
Secondary ticketing for profit is when people buy tickets at face value and then re-sell them at inflated prices on the internet via none artist approved websites thus denying real fans the chance to buy at face value.
So where should I buy my ‘’face value’’ tickets from?
All official ticket agent websites will be listed on tour advertising and at EdSheeran.com.
How many tickets can I buy?
There is a limit of four per order/transaction/customer
But we want to go as a bigger group/family?
You will have to try to complete another order with another customer name and another credit card.
What are the entry requirements?
To gain access to the concert you are required to bring your tickets, booking confirmation plus a valid form of photo ID.
What are the age restrictions?
All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites.
Are cameras allowed?
Professional cameras, video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.
I can’t go any more and need to sell on my ticket. What do I do?
Pls contact customer.care@oeticket.com or info@eventim.hr
When will we receive our tickets?
There are no E-tickets, there are no ‘’print-at-home’’ tickets. There will be physical printed tickets send out after the payment process.
How early should we turn up?
Please check venue websites for door opening times and do allow yourself plenty of time to get in before the start of the show.
How do I arrange to buy tickets for someone requiring disabled access?
VIENNA:
Disabled access / Handicapped Tickets are available at rollstuhlinfo@oeticket.com or 0043 1 96096
Entrance Gate: MARATHONTOR on showday
